Privacy Policy

Last Updated: October 5, 2026

At Top Notch BD, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Full name

• Phone number

• Email address

• Delivery address

• Billing information

• Order details

• Payment-related information

• Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders

• Deliver products to you

• Contact you regarding your order

• Process payments and transactions

• Provide customer support

• Handle returns, exchanges, and refunds

• Improve our products and services

• Improve our website and user experience

• Prevent fraud and unauthorized activity

• Send promotional offers or updates where permitted

We only use information for legitimate business purposes related to operating and improving our services.

3. Order & Delivery Information

When you place an order, we may share necessary information with trusted third-party service providers, such as courier and delivery companies, so that your order can be delivered.

This may include your:

• Name

• Phone number

• Delivery address

• Order information

We do not provide unnecessary personal information to delivery partners.

4. Payment Information

Payments may be processed through third-party payment providers.

Top Notch BD does not intentionally store sensitive payment credentials such as your complete card number, PIN, or payment passwords on our website unless explicitly required and securely supported by our payment service provider.

Payment providers may collect and process information according to their own privacy policies.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing and advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing & Advertising

We may use third-party advertising and analytics services, such as Meta, Google, or similar platforms, to understand website activity and promote our products.

These services may use cookies, pixels, or similar technologies to measure advertising performance and provide relevant advertisements.

Where required, such services operate according to their own privacy policies and applicable laws.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies

• Payment service providers

• Website and hosting providers

• Analytics and advertising platforms

• Customer support or technical service providers

We may also disclose information where required by law, legal process, or a legitimate government request.

8. Data Security

We take reasonable measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their accounts and personal information.

9. Data Retention

We retain customer information for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Comply with legal and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw certain communications or marketing preferences

• Ask questions about how your information is used

To make a request, please contact us using the information below.

11. Children's Privacy

Our website is not specifically designed for children.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

Top Notch BD is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.

Any updated version will be published on this page along with the revised date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Top Notch BD
WhatsApp: +880 1919-759777
Website: Top Notch BD

We value your privacy and appreciate your trust in Top Notch BD.

Top Notch BD — Shop Smart. Shop Better.