Terms & Conditions

Last Updated: October 5, 2026

Welcome to Top Notch BD. By accessing our website or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General

Top Notch BD operates as an online shopping platform serving customers across Bangladesh. We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

By using our website, you confirm that the information you provide is accurate and complete.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, prices, sizes, colors, and specifications are accurate.

However, slight differences may occur due to:

• Screen and display settings

• Product photography and lighting

• Manufacturing variations

• Changes made by suppliers or manufacturers

We reserve the right to correct errors or update product information when necessary.

3. Prices & Payment

All prices displayed on our website are in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change at any time without prior notice.

An order is considered confirmed once the required order information has been received and, where applicable, payment or confirmation requirements have been completed.

We reserve the right to cancel or refuse an order in cases such as incorrect pricing, product unavailability, suspected fraudulent activity, or other operational issues.

4. Order Confirmation

After placing an order, our team may contact you by phone or message to verify the order and delivery information.

If we are unable to confirm an order or the provided information is incomplete or incorrect, the order may be cancelled.

Customers are responsible for providing accurate:

• Name

• Phone number

• Delivery address

• Product and quantity information

5. Delivery

We aim to deliver orders within the estimated delivery timeframe provided at checkout or during order confirmation.

Delivery times may vary depending on location, courier availability, weather, public holidays, and other circumstances beyond our control.

Customers must provide a complete and accurate delivery address and remain available to receive their order.

Additional delivery charges may apply in certain circumstances, including re-delivery or changes to the delivery address after dispatch.

6. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Top Notch BD reserves the right to cancel an order due to product unavailability, incorrect product information, pricing errors, unsuccessful confirmation, or suspected fraudulent activity.

7. Returns & Exchanges

Our return or exchange policy may vary depending on the product.

Customers should inspect their products after receiving them and contact us promptly if there is an issue such as:

• Wrong product received

• Damaged product

• Manufacturing defect

• Missing item

Products may need to meet specific conditions to qualify for a return or exchange, including being unused and in their original condition and packaging.

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific considerations.

Please contact our customer support team before sending any product back.

8. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable payment method.

Delivery charges may be non-refundable unless the issue was caused by an error on our part.

Refund processing times may vary depending on the payment provider or financial institution.

9. Customer Responsibilities

Customers agree not to:

• Provide false or misleading information

• Place fraudulent or intentionally misleading orders

• Attempt to interfere with the website

• Use the website for unlawful purposes

• Abuse our return, refund, or delivery policies

We reserve the right to refuse service or cancel orders where misuse or fraudulent activity is suspected.

10. Website Use

All content on the Top Notch BD website, including text, images, graphics, logos, product information, and design elements, is intended for the use of Top Notch BD and may not be copied, reproduced, or distributed without permission.

We do not guarantee that the website will always be available, error-free, or uninterrupted.

11. Third-Party Services

We may use third-party services such as payment providers, courier companies, hosting providers, and other service providers to operate our business.

The use of these services may be subject to the respective third party's terms and policies.

12. Privacy

We respect your privacy and handle customer information for purposes such as order processing, delivery, customer support, payment processing, and improving our services.

Please refer to our Privacy Policy for more information about how customer information is collected and used.

13. Limitation of Liability

Top Notch BD will not be responsible for delays, losses, or service interruptions caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, strikes, government restrictions, or other unforeseen events.

14. Changes to These Terms

Top Notch BD reserves the right to modify these Terms & Conditions at any time.

Any updated version will be posted on this page with the revised date. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

15. Contact Us

If you have questions regarding these Terms & Conditions, an order, return, exchange, or any other matter, please contact us.

Top Notch BD
WhatsApp: +880 1919-759777
Website: Top Notch BD

We appreciate your trust and look forward to serving you.

Top Notch BD — Shop Smart. Shop Better.