Refund Policy

Last Updated: October 5, 2026

At Top Notch BD, we aim to provide quality products and a reliable shopping experience. If there is an issue with your order that qualifies for a refund, we will work with you to resolve it fairly.

1. When Are Refunds Available?

A refund may be approved in situations such as:

• You received the wrong product.

• You received a damaged or defective product.

• An item is missing from your order.

• Your order was cancelled before dispatch and payment was already made.

• Top Notch BD is unable to fulfill a confirmed prepaid order.

Refund eligibility is subject to verification and the conditions outlined in our Return & Exchange Policy.

2. Refund Eligibility

To request a refund, you should contact us within 48 hours of receiving your order.

The product may need to be returned and inspected before a refund is approved.

Where applicable, the product must be:

• Unused and unworn

• In its original condition

• Returned with original packaging, tags, and accessories

• Free from customer-caused damage

3. Refund for Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request:

• Order number

• Customer name and phone number

• Photos of the product

• Photos of the packaging

• An unboxing video or other evidence where necessary

After reviewing the claim, we may offer a replacement, exchange, or refund depending on the circumstances.

4. Refund for Order Cancellation

If you have already made a payment and your order is cancelled before dispatch, you may be eligible for a refund.

Once an order has been dispatched, cancellation may no longer be possible and the refund will be subject to our Return & Exchange Policy.

5. Delivery Charges

Original delivery charges are generally non-refundable.

However, if the refund is due to an error by Top Notch BD, such as sending the wrong product or being unable to fulfill a confirmed prepaid order, the applicable delivery charge may also be refunded.

6. Refund Method

Refunds will normally be processed through the original payment method where reasonably possible.

Depending on the payment method, we may request additional information from the customer to process the refund securely.

7. Refund Processing Time

Once a refund has been approved, processing may take 3–7 business days, depending on the payment method or financial institution.

The actual time for the funds to appear in your account may vary.

8. Non-Refundable Situations

Refunds may not be available when:

• The product has been used, washed, modified, or damaged by the customer.

• The customer changes their mind where change-of-mind refunds are not offered.

• The return request is made after the applicable return period.

• The customer provides incorrect delivery information.

• The customer refuses delivery without a valid reason.

• The product does not meet the conditions required for a return or exchange.

Certain product categories may also have specific refund restrictions for hygiene, safety, or other reasons.

9. How to Request a Refund

To request a refund, contact us through our official customer support channel.

WhatsApp: +880 1919-759777

Please provide:

• Order number

• Name

• Phone number

• Reason for the refund

• Photos or videos where applicable

Our team will review your request and inform you of the next steps.

10. Changes to This Refund Policy

Top Notch BD reserves the right to update this Refund Policy when necessary.

Any changes will be published on this page with the updated date.

Contact Us

Top Notch BD
WhatsApp: +880 1919-759777

We appreciate your trust and are committed to resolving genuine order issues fairly and professionally.

Top Notch BD — Shop Smart. Shop Better.