Return & Exchange Policy

Last Updated: October 5, 2026

At Top Notch BD, we want you to be satisfied with every purchase. If you receive a wrong, damaged, or defective product, we are here to help.

1. When Can You Request a Return or Exchange?

You may request a return or exchange if:

• You received the wrong product.

• The product is damaged or defective upon delivery.

• The product is missing an item or part that was included in your order.

• The product does not match the confirmed order.

Return or exchange requests must be made within 48 hours of receiving the product.

2. Product Condition

To be eligible for a return or exchange, the product should:

• Be unused and unworn.

• Be in its original condition.

• Include the original packaging, tags, accessories, and other included items.

• Not show signs of damage caused by the customer.

Products that have been used, washed, modified, damaged, or otherwise altered by the customer may not be eligible for return or exchange.

3. Unboxing Evidence

For certain products, we may request an unboxing video or clear photographs showing the condition of the package and product when it was received.

This helps us investigate damaged, missing, or incorrect-item claims.

4. Change of Mind

If you simply change your mind after receiving the product, return or exchange may not be available unless specifically stated on the individual product page.

For products where change-of-mind returns are accepted, the customer may be responsible for applicable return and delivery charges.

5. Size or Product Exchange

If an exchange is requested because of an incorrect size or customer preference, the exchange will depend on product availability.

Additional delivery or exchange charges may apply.

We recommend checking the product description and size information carefully before placing an order.

6. Wrong or Damaged Product

If you receive an incorrect or damaged product, please contact us as soon as possible and within 48 hours.

Please provide:

• Your name

• Order number

• Phone number

• Photos of the received product

• Photos of the packaging

• A short video or additional evidence if requested

After reviewing the information, our team will determine the appropriate solution.

7. Return Shipping

If the return is caused by an error on our part, such as sending the wrong product or a confirmed defective product, Top Notch BD may cover the applicable return delivery cost.

For customer-requested exchanges or returns that are not caused by an error on our part, the customer may be responsible for the applicable delivery charges.

8. Refunds

If a refund is approved, the refund amount will depend on the circumstances of the return.

Delivery charges may not be refundable unless the return resulted from an error on our part.

Refund processing time may vary depending on the payment method used.

9. Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.

These products will be clearly identified where applicable.

10. How to Request a Return or Exchange

To request a return or exchange, contact Top Notch BD through our official customer support channel.

WhatsApp: +880 1919-759777

Please include your order number, name, phone number, and details of the issue.

Our team will review your request and provide the next steps.

11. Important Notes

• Returns or exchanges must be requested within the specified timeframe.

• Products returned without prior approval may not be accepted.

• We reserve the right to reject fraudulent, abusive, or invalid return claims.

• Return and exchange eligibility may vary depending on the product.

• Product availability may affect exchange options.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Top Notch BD
WhatsApp: +880 1919-759777

Top Notch BD — Shop Smart. Shop Better.